Queuing theory is a powerful tool that helps industries from banking to airports to the Internet figure out the relationship between random customer demand and fixed capacity. Now hospitals are beginning to use it to uncork chronic bottlenecks in the flow of patients in the emergency department, the operating room, and elsewhere. And the results are often dramatic: saving time, increasing revenue, and raising staff and patient satisfaction. But queuing theory is not monolithic. There are different models designed to solve different types of problems. The key to success is applying the right model in the right setting.  

IHI is pleased to announce a two-day seminar, Applying Queuing Theory to Health Care: Managing Random Demand in a Fixed Capacity Environment, taught by Dr. Eugene Litvak. This seminar will introduce several different queuing theory models, and you will learn how to apply the various models to the right settings. During this participation-based seminar, you’ll complete numerous mathematical exercises. A workbook will be provided. The practice exercises you complete during this two-day seminar will better equip you to solve your organization’s unique challenges.

This seminar is ideal for hands-on leaders in their hospital’s efforts to improve efficiency and flow of patients. In this dynamic and information-packed seminar, you’ll learn how to:

• Understand different queuing models and their applications
• Identify which models can be applied to your specific situations
• Apply your knowledge of queuing theory models to specific challenges at your organization

For information about IHI scholarships click here . 

For more information about this IHI program click here or contact Afiya Palmer at
(510) 874-7102.